Privacy policy

Last updated: November 2026

Who is responsible for your data

Valentin BARRALE, entrepreneur individuel (EI), trading as Canvasly Home, 13 chemin de Famine, 01700 Neyron, France. Email: [email protected].

What we collect

When you request a quote: your first name, your email address, your photos, and your choices (size, finish, number of people or pets, date, message). When you order: also your shipping address and the details of your order.

Please only send photos you have the right to share, and make sure the people shown in them are fine with it.

Why we use it, and on what legal basis

To prepare and send your quote, to paint, ship and follow up on your order, and to answer your questions. This is necessary to take the steps you asked for before a contract, and then to perform that contract (Article 6(1)(b) GDPR). We keep invoices because the law requires it (Article 6(1)(c) GDPR).

We do not send newsletters or advertising emails, and we never sell your data.

Who receives it

Only the people and services needed to handle your request:

• Our painting studio in Vietnam, which receives your photos and order details to price and paint your portrait.
• Tally BV (Belgium), which runs our quote form and stores your answers in Europe.
• Google (Gmail), which hosts our mailbox, and Twilio SendGrid, which delivers form notifications (United States).
• Cloudflare, Inc. (United States), which hosts this website.
• Mollie B.V. (Netherlands), our payment provider, which processes your card payment. We never see your full card details.

Transfers outside the European Union

Transfers to our studio in Vietnam are necessary to prepare your quote and carry out your order at your request (Article 49(1)(b) GDPR). Transfers to service providers in the United States rely on the safeguards they provide, such as the EU-U.S. Data Privacy Framework or the European Commission's standard contractual clauses.

How long we keep it

• Quote requests that do not lead to an order: deleted 1 year after our last exchange.
• Orders: kept 5 years after delivery, in case of a dispute. Invoices: kept 10 years, as required by French law.

Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, and to receive a copy of it. Just write to [email protected]; we answer within one month. You can also file a complaint with the French data protection authority, the CNIL (cnil.fr).

Cookies

This website does not set any cookies of its own and uses no analytics or advertising trackers. Our quote form is provided by Tally; see Tally's privacy notice for how it works.